To begin an electronic payment service for your monthly utility bills, simply return the Bank Draft Authorization form with an original voided check (if available) for processing to the Utility Billing Department.

Please monitor your utility bills and physically pay them until you see “Balance due will be Bank Drafted” on the bill. This message indicates the electronic payment service is in effect.

Each month, payment for utilities will be drafted from the bank account on the bill due date. This method guarantees timely payment and eliminates the possibility of penalties and service termination due to non-payment. However, in the event that the account authorized for payment has insufficient funds, the payment amount plus a $40 NSF (Non-Sufficient Funds) fee will then be owed and the bank draft agreement is subject to termination.

If you have any questions, concerns, or if you need to make any changes, please contact the Utility Billing Department at 540-375-3026, opt #2.

To cancel the current bank draft agreement, please read the cancellation policy below and return the completed Bank Draft Cancellation form to the Utility Billing Department.

I hereby revoke authority to the City of Salem to process automatic bank drafting against my checking account for payment of City of Salem utility bills. I understand that my request must be submitted five (5) business days prior to the due date in order to guarantee cancellation of payment.