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PHONE:  (540) 375-3026|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 375-3003 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Meter Replacement

PHONE:  (540) 375-3026|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 375-3003 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Electric & Water Meter Replacement Project

As part of our commitment to improve service and reliability, we are preparing to replace your electric & water meter. Below are some common questions about the process. For any other questions, please contact us at 1-833-920-1982.

Why is my new meter flashing RED?
It's completely normal for there to be a flashing red light on your meter. In fact the light shows that energy is being used – and sometimes it will flash faster if there is more energy being used.

Will my power be interrupted during the installation?
You may experience a brief outage of your electric or water service when we replace your meter. We expect the outage to be no longer than a few minutes.

Do I need to be home when you install the new meter?
In most cases, no. However, if your meter is located in an area that is not easy to access (i.e. behind a locked gate or obstruction), an appointment may be necessary. To schedule an appointment, call 1-833-920-1982.

Who will be installing the upgraded meter?
Aclara SGS is a certified and approved advanced meter installation company. All of their installers will be driving vehicles labeled with Aclara SGS and City of Salem logos. More importantly, all installers will be able to provide proper identification at your request. If you have questions, please contact us at 1-833-920-1982.

How will I know when the meter has been upgraded?
Where possible, a door hanger will be left behind indicating the meter exchange has happened. Should there be any issues with changing your meter, it will be noted on the door hanger with directions on what to do next.

How will you benefit from the AMI meter upgrade?
AMI technology enables us to deliver value to you with more up-to-date information on your electric and water usage, as well as advanced outage detection. This additional usage information will better assist you with energy savings.

What is AMI?
Advanced metering infrastructure (AMI) provides two-way communication between us and the meter.