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PHONE:  (540) 375-3026|HOURS:  M-F 8am-5pm |E-MAIL:  utilitybilling@salemva.gov
FAX:  (540) 375-3003 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Terms & Charges

PHONE:  (540) 375-3026|HOURS:  M-F 8am-5pm |E-MAIL:  utilitybilling@salemva.gov
FAX:  (540) 375-3003 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Standard Monthly Charges (Residential)

HGAL = the city bills water usage in hundreds of gallons. Example: Usage of 25 = 2,500 gallons.

KWH = the city bills electric usage in kilowatt hours, a unit of energy equal to 1 kilowatt of power used for 1 hour.

Electric = summarized monthly current charges total includes: Base fee of $8.25 Energy usage @ $.10600/KWH Power Cost Adjustment @ $.00150/KWH (*Rates effective Jul 2015 subject to change)

Water = summarized monthly current charges total includes: Base fee of $12.24 First 5,000 gallons @ $.00525/gallon 5,001 – 10,000 @ $.00547/gallon 10,001 – 75,000 @ $.00590/gallon 75,001 – 1,000,000 @ $.00620/gallon 1,000,001 + @ $.00368/gallon (*Rates effective Jan 2017 subject to change)

Sewer = summarized monthly current charges total includes: Base fee of $22.70 Water usage @ $.00539/gallon (*Rates effective Jan 2015 subject to change)

Toter Fee = tote allowance and trash pick-up @ $7.00/month

Connection Fee = one-time $10 charge per service to turn services on or to change the utility account customer name.

NSF Fee = $40 insufficient funds fee charged for return check processing.

Occupancy Fee = one-time $30 charge for Building Inspections to review safety of dwelling. Resident must contact Building Inspections to schedule an appointment.

Penalty = $5 charge per service for non-payment or if payment is received after the bill due date.

Reconnection Fee = $25 to turn services on if disconnected for non-payment.

Security Deposit = $250 charge for renters (includes mobile home lot rental). The security deposit will be applied to the final bill upon vacating the property and any remaining balance will be due/any credit balance refunded. Security deposits may also be refunded after 24 consecutive months of timely payments.

*Additional charges may apply