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PHONE:  (540) 375-3021|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 443-8874 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Utility Collections

PHONE:  (540) 375-3021|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 443-8874 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153
Procedure For Utility Service Sign-Up

With City Hall access limited, here are instructions on how to sign up for utlities.

  1. Fill out the Utility Application Form completely. This form is also available for pickup outside City Hall at 114 N. Broad St.
  2. Send us a copy of your driver’s license per the list below
    a. Scan it or take a picture with your phone and email to Utility Collections at :
    b. Or make a photo copy and return with the application
  3. Have a check or money order to cover the deposit:
    a. Residential Utility Deposit: $250.00
    b. Commercial Utility Deposit: Please Call 540-375-3021 Ext. 1
    c. Homeowners: No Deposit Required
    d. Connection Fees: Billed on Your First Bill
  4. Place application form, payment and driver’s license copy  (unless emailed)  in an envelope and send per the list below
    a. Drop in the green drop box on College Alley
    b. Or mail to City of Salem, Utility Collections Department, PO Box 869, Salem VA 24153

If you have any questions, contact Utility Collections:
Phone: 540-375-3026 x 1


City of Salem Utility Collections
114 N. Broad St.
P. O. Box 869
Salem, VA 24153

Phone : (540) 375-3021
Fax: (540) 443-8874


Hours: Monday - Friday, 8am - 5pm

Jordan Meador
Account Services Supervisor

All City Hall offices are open 8:00 a.m. to 5:00 p.m. Monday through Friday. If you have any questions about establishing water or electric service, you can call 375-3021 during normal business hours.

The City of Salem owns and operates both its Electric and Water Departments. If you are a resident of Salem and wish to connect to either utility in your new home or business, you must come into the Utility Collections Department before services can be connected. The office is located on the ground floor of City Hall at 114 N. Broad St. in downtown Salem.