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PHONE:  (540) 375-3021|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 443-8874 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Utility Collections

PHONE:  (540) 375-3021|HOURS:  M-F 8am-5pm |E-MAIL:
FAX:  (540) 443-8874 |LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153
Procedure For Utility Service Sign-Up

Instructions on how to sign up for utilities at City Hall:

  1. Fill out either the Residential or Commercial form available at the Utility Collections office or complete the application online and email it along with a copy of your Driver's License to
  2. A copy of your Driver’s License is required whether through email or in person
  3. Have a check or money order to cover the deposit:
    a. Residential Utility Deposit: $250.00
    b. Commercial Utility Deposit
    c. Homeowners: No Deposit Required
    d. Connection Fees: Billed on Your First Bill
  4. Applications for renters can be brought into the office or dropped in the drop-box outside City Hall with copies of the completed application, a copy of your ID, and the deposit. Purchasers can email their application and ID in, drop it in the box, or bring it into the office.

If you have any questions, contact Utility Collections:
Phone: 540-375-3026 x 1


City of Salem Utility Collections
114 N. Broad St.
P. O. Box 869
Salem, VA 24153

Phone : (540) 375-3021
Fax: (540) 443-8874


Hours: Monday - Friday, 8am - 5pm

Travis J. Brizendine
Account Services Supervisor

All City Hall offices are open 8:00 a.m. to 5:00 p.m. Monday through Friday. If you have any questions about establishing water or electric service, you can call 375-3021 during normal business hours.

The City of Salem owns and operates both its Electric and Water Departments. If you are a resident of Salem and wish to connect to either utility in your new home or business, you must come into the Utility Collections Department before services can be connected. The office is located on the ground floor of City Hall at 114 N. Broad St. in downtown Salem.