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TO HOOK UP YOUR UTILITIES:  (540) 375-3021|HOURS:  M-F 8am-5pm
E-MAIL:|LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153

Water & Sewer Dept

TO HOOK UP YOUR UTILITIES:  (540) 375-3021|HOURS:  M-F 8am-5pm
E-MAIL:|LOCATION:  City Hall, 114 North Broad Street, Salem, VA 24153
Sewer Inspections In West Salem

Hydrostructures, LLC will be conducting inspections using video cameras to assess sanitary sewer system conditions for the City of Salem in the West Salem area now through the end of September. Prior to the inspections, the main lines will be cleared and cleaned with high pressure jet cleaning equipment, which may cause an increase in pressure to the sewer system. It is highly unlikely these pressure increases will be noticeable in your home, as Salem City crews have performed this same function throughout the city for years.
However, when Hydrostructures is in your area it is recommended that you place a towel over all toilet bowls and then close the seats and lids, when they are not in use. This will prevent any possible water spray from spilling out into your bathroom. If there are any signs of backup problems, or if you have any questions about this procedure, please call Hydrostructures at (757) 631-7989.
If there is an immediate issue during the course of the daily work, please notify one of the onsite workers who will be in or near the company vehicles with the Hydrostructures logo. If you would like to speak with someone at the Salem Water Department about these activities or determine when the inspectors will be in your area, please call (540) 375-3029.


For the past several months, crews have been upgrading our aging sanitary sewer in various areas of the city. Many of the pipes in the system were 50-years-old and in poor condition before we began this rehabilitation process to curtail costly leaks.

The work consists of actual pipe replacement, manhole installation and pipe rehabilitation. The rehab work, known as cured in place pipes (CIPP), is accomplished by adding an ultra-durable lining to our existing sewer lines to eliminate leaks and give us many years of additional service without tearing-up the streets. Without these upgrades, rain water would continue to leak into the sewer and overload the treatment center.

The addition of this lining can create a strong odor that is similar to the smell of glue. To cut down on the chances of encountering this smell, please make sure all of the basement drains and traps in your home are full of water during your designated construction period. You may also want to cover drains with damp rags or plugs.

Also, if you are an individual who is smell sensitive and one who is often bothered by perfumes, smoke or industrial smells, please be alert on these days. The contractors are using filters to eliminate the odor, but you still may smell it.

Thanks for your patience during this process. If you have any questions or concerns, please do not hesitate to call the City of Salem Water Department at 375-3029.



VA 811

VA 811

Water & Sewer Operations

1300 Tidewater Street, Salem, VA 24153
PHONE:  (540) 375-3029
HOURS:  M-TH 7:30am-5:30pm

Mission Statement...

The City of Salem Water  and Sewer Department's mission is to provide a high level of customer satisfaction by providing reliable, high quality water and sewer service in an efficient, cost effective and environmentally sensitive manner.

Salem Water Department

Water Quality Report...

The City of Salem is proud to report that drinking water treated by the City of Salem Water Department met all federal and state standards for drinking water during 2018.  To learn more about your water download a copy of the 2018 Water Analysis Report from this site or contact the City of Salem Water Department at (540) 375-3029.

About Us. . . .

Water Treatment Plant The City of Salem Water Department opened a new state-of-the-art water treatment facility, capable of producing 10 million gallons of drinking water a day, on Feb. 22, 2005.

The plant can draw water from the Roanoke River and three on-site ground water wells which can produce two million gallons per day contributing to the water drawn from the Roanoke River as the sources of water for treatment. The plant has a state-of-the-art SCADA (Supervisory Control and Data Acquisition) System which gives the water treatment operators the ability to monitor the status of every part of the water treatment process and monitor 19 remote sites in the City at all times.


Water Treatment Plant Sign A state-of-the-art microbiological lab also was incorporated into the new water treatment plant as well as office space for staff. The plant was designed with the flexibility to meet future drinking water regulations and to meet Salem’s water needs well into the 21st Century.

The new plant has a few additional advantages over the old treatment plants – a generator capable of powering the plant for several days during emergency conditions, large pre-settling basins and special sludge removal units designed to help aid in the water treatment process.