FAQs • Salem, VA • CivicEngage

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Who do I contact to set up, change, or disconnect services?: Utility Collections handles all service requests. You may reach them by calling 540-375-3021, Opt Number 1, or by visiting the Ground Floor of City Hall at 114 N Broad Street.

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General Utility Information

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1. What are your business hours?: Utility Billing and Utility Collections are open Monday through Friday, 8 am to 5 pm

2. Where are you located?: We are located at City Hall, 114 N Broad St, directly behind the Farmer’s Market.

3. Who do I contact to set up, change, or disconnect services?: Utility Collections handles all service requests. You may reach them by calling 540-375-3021, Opt Number 1, or by visiting the Ground Floor of City Hall at 114 N Broad Street.