Bills are due when received and may be paid at City Hall, 114 N. Broad Street by mail or online. If the bill is not paid within 45 days of the original due date, services are subject to disconnection. The current bill due date does not apply to the previous balance due. If we discontinue your service for non-payment, you must pay the total bill plus late charges and new service fees before utilities are restored.
Any payment put in the night box must be in before 8:00 AM or it will be treated as a “next day” payment.
If you need help with your Utility Bill, both the Virginia Department of Social Services and the Roanoke County Department of Social Services have an array of support programs for families and individuals in need.
The Virginia Department of Social Services can be contacted by telephone at (855) 635-4370 or online at https://www.dss.virginia.gov/benefit/ea/ .
The Roanoke County Department of Social Services can be contacted by telephone at (540) 387-6087 or online at https://www.roanokecountyva.gov/90/Social-Services .
The City of Salem offers monthly payment plans to pay off your balance in full. The monthly payment amount is due on the date printed on the bill and is in addition to the regular monthly bill amount.
